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VGZ’s Speech Routing journey
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And
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PGGM launching customer Spoken Summary
At Telecats we use speech recognition to convert a spoken summary from the advisor into text. This results in an
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VDAB optimizes customer journey with Telecats speech routing and decreased internal call redirections by 20%.
With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks
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Aegon, early adopter of Telecats speech technology: in 10 years from speech routing to personalised voicebot service.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can
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MSD France use Telecats voicebot technology to answer questions about medicine and vaccine availability.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access
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Roadmap PGGM for innovation and improvement customer service with speech technology.
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap
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DPG Media optimizes CX with speech technology.
The largest publisher in the Netherlands now able to route customer contact intelligently based on data intelligence and machine learning:
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Routing to the best solution, the KPN service strategy.
The customer service department at KPN is the first point of contact for both private and corporate clients. The many
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