
VGZ’s Speech Routing journey
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And
At Telecats we use speech recognition to convert a spoken summary from the advisor into text. This results in an
With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap
The largest publisher in the Netherlands now able to route customer contact intelligently based on data intelligence and machine learning:
The customer service department at KPN is the first point of contact for both private and corporate clients. The many