We are Telecats. New style. Same Energy. Find out!

For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats –  now fully part of the Webhelp family – has decided to dedicate its effort toward a set of products tailored for great customer experiences and embedding cutting edge technologies:

  • Speech routing: speech recognition and conversational IVR platform that enables customer to state their question into their own language, and benefit from swift and automated self-services  
  • Call recording: record calls reaching your contact centres following GDPR guidelines, using an open, versatile and cost effective platform 
  • Call transcription: Leverage AI and numerous models to automate calls transcription, in many language, and take benefit from Telecats experience to take into consideration what makes your business unique 
  • Call and dialogue insight: Mix transcripts (text data) and voice data (signalling) to go even further and enrich your customer focus approach not only with data but with emotions.

With this big step comes a new brand design. This design echoes Webhelp family while keeping what makes Telecats so unique: embedding artificial intelligence for voice into customer experience solutions.

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