Aegon, early adopter of Telecats speech technology: in 10 years from speech routing to personalised voicebot service.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can be successfully routed to the right employee.
Aegon’s customer contact has been through intermediaries for a long time, but in the recent decade there has been more and more direct customer contact. Interaction that Aegon cherishes. Aegon formulated a new customer contact strategy: A number of workshops with Aegon’s customer contact staff identified the conditions needed to achieve this. These turned out […]