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ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or
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Tech Update: The next level customer service in Web 3.0
Web 3.0 will have a massive impact on customer service as the “new Internet” offers both brands and consumers all
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Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
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Data vs Privacy: EU regulations for Artificial Intelligence
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years?
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The BIAS of Speech
Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly
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The evolution of voicebots
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more
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Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just
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AI in customer contact.
Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years?
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