News
The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
Get inspired
Our news & cases
News
Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
Blog
AI routing makes its mark on workforce management
Smart routing is the answer to increased complexity in customer contact. Think of it as a dating site: based on
Case
PGGM launching customer Spoken Summary
At Telecats we use speech recognition to convert a spoken summary from the advisor into text. This results in an
Blog
The evolution of voicebots
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more
News
Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just
Case
VDAB optimizes customer journey with Telecats speech routing and decreased internal call redirections by 20%.
With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks
Case
Aegon, early adopter of Telecats speech technology: in 10 years from speech routing to personalised voicebot service.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can
Case
MSD France use Telecats voicebot technology to answer questions about medicine and vaccine availability.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access
Case
Roadmap PGGM for innovation and improvement customer service with speech technology.
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap
News
Personalised service VGZ with voicebot Sam and speech technology of Telecats.
The innovation team of health insurance company VGZ has developed voicebot Sam with the speech technology of Telecats and Readspeaker.
Blog
Speech technology, it’s not about what is said but what is meant.
How does it work? How to use speech technology in customer service? What are the benefits? In conversation with dr.
News
Telecats named as an Exceptional A.I Solutions Provider by Frost & Sullivan.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.
Case
DPG Media optimizes CX with speech technology.
The largest publisher in the Netherlands now able to route customer contact intelligently based on data intelligence and machine learning:
Case
Routing to the best solution, the KPN service strategy.
The customer service department at KPN is the first point of contact for both private and corporate clients. The many
News
High available redundant self-service IVR and IP telephony platform M7 Group.
M7 Group, owned by Canal+, is a major European pay-tv operator offering and language-specific packages to over three million subscribers
News
AI in customer contact.
Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years?
#Proud of
Our clients
