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The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans and will increasingly support employees.
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Tech Update: The next level customer service in Web 3.0
Web 3.0 will have a massive impact on customer service as the “new Internet” offers both brands and consumers all kinds of new possibilities to communicate, do business and extract
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Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made this wonderful journey possible: thank you 🙏 very much!
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AI routing makes its mark on workforce management
Smart routing is the answer to increased complexity in customer contact. Think of it as a dating site: based on what characteristics can we come up with the best match?
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Data vs Privacy: EU regulations for Artificial Intelligence
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good
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Customer service in the Metaverse
Customer contact in the Metaverse will be multimodal: you can talk, exchange messages and show things. In many cases, you will be able to reach a solution more quickly.
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The evolution of voicebots
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more and more humanely and successfully.
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Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just the beginning.
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Meet our voice & AI experts. “The linguistic conscience of Telecats”.
In conversation with Nadine and Michel about voicebots, language and speech technology with artificial intelligence in customer service. What is their background and how did they get into speech technology?
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Speech technology, it’s not about what is said but what is meant.
How does it work? How to use speech technology in customer service? What are the benefits? In conversation with dr. Arjan van Hessen.
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Telecats named as an Exceptional A.I Solutions Provider by Frost & Sullivan.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.
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