Customer service in the Metaverse

During the pandemic, many digital developments were accelerated. Due to the lock-downs and working from home, a lot of communication moved to the digital world. Partly because of this, we have become used to being together in the online virtual world. As a result, the concept of the Metaverse has attracted a great deal of […]

Join us

Career Work@telecats Telecats is always looking for talent to work with us on the contact centre of the future. Do you have the drive and skills to work on innovative solutions with artificial intelligence and speech technology? Check out our current opportunities. We would love to welcome you to our teams of creatives, developers and […]

Speech Routing

Speech routing Optimize your customer journey Speech routing See how it works Discover how routing customer contact with speech technology can contribute to setting up a customer-friendly service in which technology optimally supports people. https://www.telecats.com/wp-content/uploads/2020/09/Speech-routing-from-Telecats.mp4 Call reason Recognize the question Understanding what a customer’s question is, can work perfectly by using voice recognition. “Good afternoon, […]

Recording & Transcription

Recording & Transcription Insight into your customer contact Recording & Transcription See how it works Discover how to get incredible insight into your customer contact for optimizing processes and empowering your advisors.https://www.telecats.com/wp-content/uploads/2020/09/Recording-transcription-from-Telecats.mp4 Call Recording Stereo high quality recording Contact centres use call recording for analysis, ensuring quality, compliancy, planning meetings and coaching employees to improve […]