Data vs Privacy: EU regulations for Artificial Intelligence

Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good dataset. It is precisely the use of – especially “human”- data for AI that is subject to new European regulations.

Customer service in the Metaverse

During the pandemic, many digital developments were accelerated. Due to the lock-downs and working from home, a lot of communication moved to the digital world. Partly because of this, we have become used to being together in the online virtual world. As a result, the concept of the Metaverse has attracted a great deal of […]

Join us

Career Work@telecats Telecats is always looking for talent to work with us on the contact centre of the future. Do you have the drive and skills to work on innovative solutions with artificial intelligence and speech technology? Check out our current opportunities. We would love to welcome you to our teams of creatives, developers and […]

Speech Routing

Speech routing Optimize your customer journey Speech routing See how it works Discover how routing customer contact with speech technology can contribute to setting up a customer-friendly service in which technology optimally supports people. Call reason Recognize the question Understanding what a customer’s question is, can work perfectly by using voice recognition. “Good afternoon, […]

Recording & Transcription

Recording & Transcription Insight into your customer contact Recording & Transcription See how it works Discover how to get incredible insight into your customer contact for optimizing processes and empowering your advisors. Call Recording Stereo high quality recording Contact centres use call recording for analysis, ensuring quality, compliancy, planning meetings and coaching employees to improve […]

DPG Media optimizes CX with speech technology.

DPG Media is the largest publisher in the Netherlands. At DPG Media, the Customer Services department is responsible for service and sales for subscribers of their brands. With dozens of strong brands such as, VT Wonen, AutoWeek and of course Donald Duck, there is always an active marketing campaign that results in customer contact. […]

Routing to the best solution, the KPN service strategy.

The customer service department at KPN is the first point of contact for both private and corporate clients. The many millions of customer contacts with KPN are handled by phone and are also increasingly taking place through digital channels.

We are Telecats. New style. Same Energy. Find out!

For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats –  now fully part of the Webhelp family – has decided to dedicate its effort toward a set of products tailored for great customer experiences and embedding cutting […]

Sleeping along with Sheltersuit Sleep Out.

Due to the far-reaching measures taken by the government, the SHELTERSUIT SLEEP OUT will also be cancelled on Saturday 14 March on the Grote Markt in Enschede. The Sheltersuit Sleep Out will be postponed until the autumn. We are proud to sponsor our colleagues who will sleep outside for the Sheltersuit Sleepout to draw attention […]

KPN speech routing award winning case.

KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously innovate and improve customer service for joint customers and KPN Customer Service itself. Since last year we have changed the way we work together: from a customer-supplier relationship to a partner model in which time-to-market […]