Data vs Privacy: EU regulations for Artificial Intelligence

Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good dataset. It is precisely the use of – especially “human”- data for AI that is subject to new European regulations.

The BIAS of Speech

Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly available in their environment. But be careful while handling data because Technology will recreate our bias and specific vision, which can be dramatic.

The evolution of voicebots

Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more and more humanely and successfully.

Join us

Career Work@telecats Telecats is always looking for talent to work with us on the contact centre of the future. Do you have the drive and skills to work on innovative solutions with artificial intelligence and speech technology? Check out our current opportunities. We would love to welcome you to our teams of creatives, developers and […]

Speech Routing

Speech routing Optimize your customer journey Speech routing See how it works Discover how routing customer contact with speech technology can contribute to setting up a customer-friendly service in which technology optimally supports people. https://www.telecats.com/wp-content/uploads/2020/09/Speech-routing-from-Telecats.mp4 Call reason Recognize the question Understanding what a customer’s question is, can work perfectly by using voice recognition. “Good afternoon, […]

Recording & Transcription

Recording & Transcription Insight into your customer contact Recording & Transcription See how it works Discover how to get incredible insight into your customer contact for optimizing processes and empowering your advisors.https://www.telecats.com/wp-content/uploads/2020/09/Recording-transcription-from-Telecats.mp4 Call Recording Stereo high quality recording Contact centres use call recording for analysis, ensuring quality, compliancy, planning meetings and coaching employees to improve […]