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The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
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The sense & nonsense of the AI hype around ChatGPT
With every new version of ChatGPT or other AI news, experts in the media talk about the impact on our
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ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or
