About Telecats
We listen to the voice of the customer
About us
We are Telecats
- Innovative at the core
We are excited to be joining forces with the Catalyst team and strengthen the capabilities we together can offer. Concentrix Catalyst is the experience design and engineering team of Concentrix + Webhelp.
We empower the most forward-thinking brands in the world to design, build, and run the future of customer experience. As the driving force behind Concentrix + Webhelp’s experience design and engineering capabilities, Catalyst merges cutting-edge technology with a deep understanding of human needs to create game-changing journeys. Learn more
Telecats is specialized in smart voice technologies. Leveraging machine learning, Artificial Intelligence and Speech technology. Together we optimize customer service with the best possible blend of human and technology.
For over 30 years, our voice experts have been working on innovative customer contact solutions with language skills and speech technology. Telecats supports brands into unleashing the power of the voice of their customers.
What we do
Empowering customer service
We develop cutting edge voice technology to support human contact, create a more productive contact centre and leverage the voice of the customer.
Design an outperforming contact centre
- Orchestrate and optimise your customer contact centre
- Use Voice, AI and Machine Learning to increase value and ROI
- Get insights to improve process internally and externally
Leverage the voice of the customer
- Meet and understand your customers.
- Analyse data to generate new insights.
- Increase satisfaction, stickiness and opportunities.
Support advisors with technology
- Increase advisor satisfaction and loyalty.
- Identify issues and training opportunities.
- Augment advisor with technology.
#Proud of
Our clients
