AI Routing
Transform your customer service with our cutting-edge Voicebot automation solution
Enhanced customer experience
Rely on the voice of the customer and end the frustration of the classic IVR.
Improved efficiency
Simplify your customer journey with speech technology and reduce redirection up to 50%.
Better resource management
Leverage the benefits of speech recognition and CTI to save an average of 45 seconds per call.
AI Routing
See how it works
Classify the question
Find the right service.
Up to 50% less redirection
Natural Language Understanding
Embrace the most natural way to communicate and let your customer use their voice to ask their question. Our speech recognition and NLU got you covered.
Unlimited routing
Say goodbye to the limitations and frustrations of traditional IVR. AI Routing sets the stage for more effective call handling and increased self-service.
Routing to self-service
Automation by Voicebot.
Up to 20% more self-service
Routing to an advisor
Always well connected.
Up to 45 sec savings per call
All relevant information
Contact history and customer information appear on the advisor's screen at the beginning of the call.
Question & intent
The recorded question and the classification results are displayed. This way the advisor can provide a more personalised answer.
Great support
Additional information on the topic or a suggested answer from a knowledge database can be displayed.
Less afterwork
The customer's question and intent are already stored, saving valuable time to spend on helping other customers.
Insights
Level up your customer service.
Hot topics
Identify trends and news topics. Investigate data to find out how to optimize scenarios or build new self-service applications.
Monitor routing
Are topics handled by the right advisor and change routing accordingly.
Improve advisors
Find out what topics your advisors can improve in and provide appropriate training.
Get inspired
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