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The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
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The sense & nonsense of the AI hype around ChatGPT
With every new version of ChatGPT or other AI news, experts in the media talk about the impact on our
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ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or
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Tech Update: The next level customer service in Web 3.0
Web 3.0 will have a massive impact on customer service as the “new Internet” offers both brands and consumers all
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Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
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VGZ’s Speech Routing journey
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And
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