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We create innovative customer contact solutions with speech technology and artificial intelligence that empower customer service.
Masterclass Speech technology

Online Masterclass Speech technology.

In this masterclass, following his blog, dr. Arjan van Hessen will take you into the world of speech technology and its use in customer service. Watch the video and learn why it’s not about what

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Natural Language Processing Engineer.

Telecats, Webhelp’s entity that’s specialized in speech technology applied to telephony is looking for an expert in language technology. The person we are looking for has at least: Experience and/or a degree in NLP, Computational

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AI in customer contact.

Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years? Since 2016, AI has been a buzz-word that goes around in “our” world. We have Artificial Intelligence (AI),

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KPN speech routing award winning case.

KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously innovate and improve customer service for joint customers and KPN Customer Service itself. Since last

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