With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks after the launch, the number of internal call redirections decreased by 20%.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can be successfully routed to the right employee.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access any information about medicine and vaccine availability, anytime, anywhere.
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap for improvement and innovation in customer service for the coming years.
In this masterclass, following his blog, dr. Arjan van Hessen will take you into the world of speech technology and its use in customer service. Watch the video and learn why it’s not about what
In conversation with Nadine and Michel about voicebots, language and speech technology with artificial intelligence in customer service. What is their background and how did they get into speech technology?
To increase its innovation capacity, health insurance company VGZ in the Netherlands has had an innovation team in place between IT and the business since 2012. Stefan Visser (data catalyst and innovation architect) and Niels
First of three blogs about speech technology, AI and voicebots. In conversation with dr. Arjan van Hessen, working in the field of Human Language Technology since ’91 at Lernout & Hauspie, the Universities of Twente
Overall purpose of the role This role, key for Telecats, aims at actively supporting Telecats´ international growth, with a focus on the France and UK markets. The Telecats business developer will be involved in the
This report puts a great spotlight on Telecats and is a strong recognition of the company’s long-term commitment to invest in AI and delivering speech enabled solutions for accelerated customer experiences. Part of Webhelp Group
Telecats, Webhelp’s entity that’s specialized in speech technology applied to telephony is looking for an expert in language technology. The person we are looking for has at least: Experience and/or a degree in NLP, Computational
DPG Media is the largest publisher in the Netherlands. At DPG Media, the Customer Services department is responsible for service and sales for subscribers of their brands. With dozens of strong brands such as Nu.nl,
The customer service department at KPN is the first point of contact for both private and corporate clients. The many millions of customer contacts with KPN are handled by phone and are also increasingly taking
M7 Group, owned by Canal+, is a major European pay-tv operator offering and language-specific packages to over three million subscribers in eight countries: Netherlands, Belgium, Germany, Austria, Czech Republic, Slovakia, Romania and Hungary. Telecats implemented
For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats – now fully part of the Webhelp family
Aegon’s customer contact has been through intermediaries for a long time, but in the recent decade there has been more and more direct customer contact. Interaction that Aegon cherishes. Aegon formulated a new customer contact
Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years? Since 2016, AI has been a buzz-word that goes around in “our” world. We have Artificial Intelligence (AI),
KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously innovate and improve customer service for joint customers and KPN Customer Service itself. Since last
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