The proper and correct processing of both written and spoken language is becoming more and more important. Information transfer is increasingly done through “natural” language instead of more predefined choices like the push of a
Smart routing is the answer to increased complexity in customer contact. Think of it as a dating site: based on what characteristics can we come up with the best match?
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And to make sure it really understands what the customer is asking, VGZ has switched from
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good dataset. It is precisely the use of – especially “human”- data for AI that is subject to new European regulations.
Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly available in their environment. But be careful while handling data because Technology will recreate our bias and specific vision, which can be dramatic.
At Telecats we use speech recognition to convert a spoken summary from the advisor into text. This results in an easily readable written summary which is automatically saved in the CRM system.
Voice assistants, autonomous cars, connected cities, our daily lives are now paced by technology, especially Artificial Intelligence, Deep Learning and Natural Language Processing. But what is really behind all these words that are as fascinating as
During the pandemic, many digital developments were accelerated. Due to the lock-downs and working from home, a lot of communication moved to the digital world. Partly because of this, we have become used to being
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more and more humanely and successfully.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just the beginning.
With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks after the launch, the number of internal call redirections decreased by 20%.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can be successfully routed to the right employee.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access any information about medicine and vaccine availability, anytime, anywhere.
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap for improvement and innovation in customer service for the coming years.
In this masterclass, following his blog, dr. Arjan van Hessen will take you into the world of speech technology and its use in customer service. Watch the video and learn why it’s not about what
In conversation with Nadine and Michel about voicebots, language and speech technology with artificial intelligence in customer service. What is their background and how did they get into speech technology?
The innovation team of health insurance company VGZ has developed voicebot Sam with the speech technology of Telecats and Readspeaker.
How does it work? How to use speech technology in customer service? What are the benefits? In conversation with dr. Arjan van Hessen.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.
DPG Media is the largest publisher in the Netherlands. At DPG Media, the Customer Services department is responsible for service and sales for subscribers of their brands. With dozens of strong brands such as Nu.nl,
The customer service department at KPN is the first point of contact for both private and corporate clients. The many millions of customer contacts with KPN are handled by phone and are also increasingly taking place through digital channels.
M7 Group, owned by Canal+, is a major European pay-tv operator offering and language-specific packages to over three million subscribers in eight countries: Netherlands, Belgium, Germany, Austria, Czech Republic, Slovakia, Romania and Hungary. Telecats implemented
For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats – now fully part of the Webhelp family
Aegon’s customer contact has been through intermediaries for a long time, but in the recent decade there has been more and more direct customer contact. Interaction that Aegon cherishes. Aegon formulated a new customer contact
Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years? Since 2016, AI has been a buzz-word that goes around in “our” world. We have Artificial Intelligence (AI),
Due to the far-reaching measures taken by the government, the SHELTERSUIT SLEEP OUT will also be cancelled on Saturday 14 March on the Grote Markt in Enschede. The Sheltersuit Sleep Out will be postponed until
KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously innovate and improve customer service for joint customers and KPN Customer Service itself. Since last
