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We create innovative customer contact solutions with speech technology and artificial intelligence that empower customer service.
NLP vs. NLU vs. NLG
Blog

NLP versus NLU versus NLG

The proper and correct processing of both written and spoken language is becoming more and more important. Information transfer is increasingly done through “natural” language instead of more predefined choices like the push of a

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Case

VGZ’s Speech Routing journey

Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And to make sure it really understands what the customer is asking, VGZ has switched from

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News

Data vs Privacy: EU regulations for Artificial Intelligence

Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good dataset. It is precisely the use of – especially “human”- data for AI that is subject to new European regulations.

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Blog

The BIAS of Speech

Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly available in their environment. But be careful while handling data because Technology will recreate our bias and specific vision, which can be dramatic.

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Blog

AI for Rookies, an introduction to technology

Voice assistants, autonomous cars, connected cities, our daily lives are now paced by technology, especially Artificial Intelligence, Deep Learning and Natural Language Processing. But what is really behind all these words that are as fascinating as

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Blog

Customer service in the Metaverse

During the pandemic, many digital developments were accelerated. Due to the lock-downs and working from home, a lot of communication moved to the digital world. Partly because of this, we have become used to being

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Blog

The evolution of voicebots

Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more and more humanely and successfully.

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Masterclass Speech technology
Webinar

Online Masterclass Speech technology.

In this masterclass, following his blog, dr. Arjan van Hessen will take you into the world of speech technology and its use in customer service. Watch the video and learn why it’s not about what

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Media

AI in customer contact.

Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years? Since 2016, AI has been a buzz-word that goes around in “our” world. We have Artificial Intelligence (AI),

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Think Human

Sleeping along with Sheltersuit Sleep Out.

Due to the far-reaching measures taken by the government, the SHELTERSUIT SLEEP OUT will also be cancelled on Saturday 14 March on the Grote Markt in Enschede. The Sheltersuit Sleep Out will be postponed until

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News

KPN speech routing award winning case.

KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously innovate and improve customer service for joint customers and KPN Customer Service itself. Since last

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