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The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
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The sense & nonsense of the AI hype around ChatGPT
With every new version of ChatGPT or other AI news, experts in the media talk about the impact on our
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ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or
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Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
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Data vs Privacy: EU regulations for Artificial Intelligence
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years?
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Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just
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Personalised service VGZ with voicebot Sam and speech technology of Telecats.
The innovation team of health insurance company VGZ has developed voicebot Sam with the speech technology of Telecats and Readspeaker.
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Telecats named as an Exceptional A.I Solutions Provider by Frost & Sullivan.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.
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High available redundant self-service IVR and IP telephony platform M7 Group.
M7 Group, owned by Canal+, is a major European pay-tv operator offering and language-specific packages to over three million subscribers
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AI in customer contact.
Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years?
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KPN speech routing award winning case.
KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously
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