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The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
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The sense & nonsense of the AI hype around ChatGPT
With every new version of ChatGPT or other AI news, experts in the media talk about the impact on our
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ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or
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Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
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Data vs Privacy: EU regulations for Artificial Intelligence
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years?
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Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just
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Telecats named as an Exceptional A.I Solutions Provider by Frost & Sullivan.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.
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High available redundant self-service IVR and IP telephony platform M7 Group.
M7 Group, owned by Canal+, is a major European pay-tv operator offering and language-specific packages to over three million subscribers
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AI in customer contact.
Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years?
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KPN speech routing award winning case.
KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously
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