Data vs Privacy: EU regulations for Artificial Intelligence

Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good dataset. It is precisely the use of – especially “human”- data for AI that is subject to new European regulations.

High available redundant self-service IVR and IP telephony platform M7 Group.

M7 Group, owned by Canal+, is a major European pay-tv operator offering and language-specific packages to over three million subscribers in eight countries: Netherlands, Belgium, Germany, Austria, Czech Republic, Slovakia, Romania and Hungary. Telecats implemented a high available redundant self-service IVR and IP telephony platform for M7 Group. With the Telios IVR solution from Telecats, […]

We are Telecats. New style. Same Energy. Find out!

For more than 25 years, we have been constantly innovating and delivering tailor made solutions for Telephony to many famous brands in the Netherlands. In 2020, a new era started, Telecats –  now fully part of the Webhelp family – has decided to dedicate its effort toward a set of products tailored for great customer experiences and embedding cutting […]

AI in customer contact.

Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years? Since 2016, AI has been a buzz-word that goes around in “our” world. We have Artificial Intelligence (AI), Machine Learning (ML) and Deep Learning (DL) with Deep Neural Networks (DNN). But what is exactly the difference between these […]

KPN speech routing award winning case.

KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously innovate and improve customer service for joint customers and KPN Customer Service itself. Since last year we have changed the way we work together: from a customer-supplier relationship to a partner model in which time-to-market […]