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Tech Update: The next level customer service in Web 3.0
Web 3.0 will have a massive impact on customer service as the “new Internet” offers both brands and consumers all
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The BIAS of Speech
Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly
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AI for Rookies, an introduction to technology
Voice assistants, autonomous cars, connected cities, our daily lives are now paced by technology, especially Artificial Intelligence, Deep Learning and
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Customer service in the Metaverse
Customer contact in the Metaverse will be multimodal: you can talk, exchange messages and show things. In many cases, you
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The evolution of voicebots
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more
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Meet our voice & AI experts. “The linguistic conscience of Telecats”.
In conversation with Nadine and Michel about voicebots, language and speech technology with artificial intelligence in customer service. What is
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Speech technology, it’s not about what is said but what is meant.
How does it work? How to use speech technology in customer service? What are the benefits? In conversation with dr.
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