Career
Work@telecats
Telecats is always looking for talent to work with us on the contact centre of the future. Do you have the drive and skills to work on innovative solutions with artificial intelligence and speech technology? Check out our current opportunities. We would love to welcome you to our teams of creatives, developers and linguists.
Implementation manager / Customer success manager
EU
English
DevOps specialist
NL
Dutch
VoIP Specialist
NL
Dutch
Software developer
NL
Dutch
Lead developer
NL
Dutch
Do your drive and skills match but you cannot find the right opportunity? Then fill in the open application or contact us directly.
Let's introduce
We are Telecats
For more than 25 years, we have been developing innovative technology and applications in customer contact. With our speech technology and artificial intelligence solutions, we route customer contact by speech recognition to the best possible solution, an advisor or self-service. We optimise the customer journey and bring insight into customer contact. Telecats is part of the Webhelp Group and works for leading companies such as Aegon, Ahold, DPG Media, EasyJet and KPN.
Meet our teams
Our game changers
Together with our clients we implement voice dialogues with the best possible customer experience and engage in a joint program for continuous improvement.
A large proportion of our employees have graduated from top Universities, where a lot of research is being done into Human Media Interaction (HMI) with language and speech technology based on artificial intelligence.
As a result, our project management, linguists and developers have extensive knowledge and experience of speech projects.
Development
The Development team takes care of the further development of our existing products and the development of new software and functionality based on the Telecats roadmap.
Product Strategy
The Product Strategy team puts together the Telecats roadmap and keeps it up to date based on IT developments, customer service trends and customer feedback.
Sales & Marketing
Team Sales & Marketing works on promoting our game-changing products and services and realising new business.
Professional Services
Team Professional Services is responsible for the communication and management of the smooth implementation of our products and services at customers' premises within the agreed timelines.
Managed Services
The product specialists of the Managed Services team configure, implement, test and deliver our products to customers, and monitor and support these products and services after delivery.
Speech Lab
The Speech Lab team works specifically on innovating and improving our speech solutions by optimising acoustic, language and classification models in different languages.
Support Staff
Team Support Staff takes care of the financial side of Telecats, from client invoicing to payroll administration.
ESG
The ESG team focuses on the Environmental, Social & Governance strategy at Telecats that contributes to achieving Webhelp's vision of "Making Business More Human".
Join our team!
Join our team!
In conversation with
Colleagues have their say
What do you like about your work?
At Telecats, you not only work on a wide range of products, but you also experience the entire chain up to application at clients. It is a challenge to identify points of improvement and to fit new issues into the product architecture from a development perspective. This variety and direct feedback from successful applications make the effects of your efforts very clear. You can make the difference yourself.
Why did you choose for Telecats? That was 12 years ago. The main consideration is that at Telecats you don't just work on software development. Telecats makes the difference by combining its expertise in language and speech technology with its vast experience in customer contact telephony systems. It is therefore the ideal place to apply new technology and smart ideas in the development of software products. At Telecats, as a software developer, you will have ample opportunity to do so.
What do you do next to your work? Since we have moved to an old farmhouse, I mainly do small jobs in and around the house. Furthermore, I like to be busy with car mechanics, I have a Honda S2000 as a hobby car. Another hobby that got out of hand is playing board games, my collection currently consists of more than 200 games. At the end of the working day, I like to do some sport, a welcome change after a day behind the computer.
Why did you choose for Telecats? That was 12 years ago. The main consideration is that at Telecats you don't just work on software development. Telecats makes the difference by combining its expertise in language and speech technology with its vast experience in customer contact telephony systems. It is therefore the ideal place to apply new technology and smart ideas in the development of software products. At Telecats, as a software developer, you will have ample opportunity to do so.
What do you do next to your work? Since we have moved to an old farmhouse, I mainly do small jobs in and around the house. Furthermore, I like to be busy with car mechanics, I have a Honda S2000 as a hobby car. Another hobby that got out of hand is playing board games, my collection currently consists of more than 200 games. At the end of the working day, I like to do some sport, a welcome change after a day behind the computer.
What do you like about your work?
The work remains varied because you work on different products within the field of speech technology. You have a lot of influence on choices concerning, for example, the architecture and implementation of the software, which keeps it challenging to work on. It is also cool to see how our products, which you yourself helped to develop, are used by different customers.
Why did you choose for Telecats? With my background as a software engineer and Master's degree in Human Media Interaction, it was a logical choice to work at Telecats. It appealed to me to develop software within the domain of language and speech technology. There is a lot of room to express your own ideas and to create something beautiful together with your team.
What do you do next to your work? Besides work, I like to cycle regularly and run. I also enjoy watching good films and series and going out with friends.
Why did you choose for Telecats? With my background as a software engineer and Master's degree in Human Media Interaction, it was a logical choice to work at Telecats. It appealed to me to develop software within the domain of language and speech technology. There is a lot of room to express your own ideas and to create something beautiful together with your team.
What do you do next to your work? Besides work, I like to cycle regularly and run. I also enjoy watching good films and series and going out with friends.
What do you like about your work?
During my workday, I enjoy the balance between working together and being focused. Working closely with all parties to come up with a successful UI/UX and then guiding this to an actual interface gives me satisfaction. In my role as scrum master, I like to think about improving work processes. It is easy to have a chat with colleagues, walk around at lunch or go to the cinema together after work.
Why did you choose Telecats? Two years ago, I was looking for a challenging job closer to home. A job where I could combine my knowledge of front-end development and UI/UX design. Preferably for unique products with a more difficult interface, so I could continue to develop. During my first job interview, I immediately felt a connection with the company and the employees, which made it clear that Telecats was the right company for me.
What do you do next to your work? In my spare time, I like to be creative and to push the boundaries every time. Such as using a new technique when crocheting and extending my cooking to include baking bread. I do everything within 10 kilometres by bike and I like to do sports in teams. On a quiet evening I watch a good series with my boyfriend with the cats on my lap, or play an online game with friends.
Why did you choose Telecats? Two years ago, I was looking for a challenging job closer to home. A job where I could combine my knowledge of front-end development and UI/UX design. Preferably for unique products with a more difficult interface, so I could continue to develop. During my first job interview, I immediately felt a connection with the company and the employees, which made it clear that Telecats was the right company for me.
What do you do next to your work? In my spare time, I like to be creative and to push the boundaries every time. Such as using a new technique when crocheting and extending my cooking to include baking bread. I do everything within 10 kilometres by bike and I like to do sports in teams. On a quiet evening I watch a good series with my boyfriend with the cats on my lap, or play an online game with friends.
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What do you like about your work?
At Telecats, you not only work on a wide range of products, but you also experience the entire chain up to application at clients. It is a challenge to identify points of improvement and to fit new issues into the product architecture from a development perspective. This variety and direct feedback from successful applications make the effects of your efforts very clear. You can make the difference yourself.
Why did you choose for Telecats? That was 12 years ago. The main consideration is that at Telecats you don't just work on software development. Telecats makes the difference by combining its expertise in language and speech technology with its vast experience in customer contact telephony systems. It is therefore the ideal place to apply new technology and smart ideas in the development of software products. At Telecats, as a software developer, you will have ample opportunity to do so.
What do you do next to your work? Since we have moved to an old farmhouse, I mainly do small jobs in and around the house. Furthermore, I like to be busy with car mechanics, I have a Honda S2000 as a hobby car. Another hobby that got out of hand is playing board games, my collection currently consists of more than 200 games. At the end of the working day, I like to do some sport, a welcome change after a day behind the computer.
Why did you choose for Telecats? That was 12 years ago. The main consideration is that at Telecats you don't just work on software development. Telecats makes the difference by combining its expertise in language and speech technology with its vast experience in customer contact telephony systems. It is therefore the ideal place to apply new technology and smart ideas in the development of software products. At Telecats, as a software developer, you will have ample opportunity to do so.
What do you do next to your work? Since we have moved to an old farmhouse, I mainly do small jobs in and around the house. Furthermore, I like to be busy with car mechanics, I have a Honda S2000 as a hobby car. Another hobby that got out of hand is playing board games, my collection currently consists of more than 200 games. At the end of the working day, I like to do some sport, a welcome change after a day behind the computer.
What do you like about your work?
The work remains varied because you work on different products within the field of speech technology. You have a lot of influence on choices concerning, for example, the architecture and implementation of the software, which keeps it challenging to work on. It is also cool to see how our products, which you yourself helped to develop, are used by different customers.
Why did you choose for Telecats? With my background as a software engineer and Master's degree in Human Media Interaction, it was a logical choice to work at Telecats. It appealed to me to develop software within the domain of language and speech technology. There is a lot of room to express your own ideas and to create something beautiful together with your team.
What do you do next to your work? Besides work, I like to cycle regularly and run. I also enjoy watching good films and series and going out with friends.
Why did you choose for Telecats? With my background as a software engineer and Master's degree in Human Media Interaction, it was a logical choice to work at Telecats. It appealed to me to develop software within the domain of language and speech technology. There is a lot of room to express your own ideas and to create something beautiful together with your team.
What do you do next to your work? Besides work, I like to cycle regularly and run. I also enjoy watching good films and series and going out with friends.
What do you like about your work?
During my workday, I enjoy the balance between working together and being focused. Working closely with all parties to come up with a successful UI/UX and then guiding this to an actual interface gives me satisfaction. In my role as scrum master, I like to think about improving work processes. It is easy to have a chat with colleagues, walk around at lunch or go to the cinema together after work.
Why did you choose Telecats? Two years ago, I was looking for a challenging job closer to home. A job where I could combine my knowledge of front-end development and UI/UX design. Preferably for unique products with a more difficult interface, so I could continue to develop. During my first job interview, I immediately felt a connection with the company and the employees, which made it clear that Telecats was the right company for me.
What do you do next to your work? In my spare time, I like to be creative and to push the boundaries every time. Such as using a new technique when crocheting and extending my cooking to include baking bread. I do everything within 10 kilometres by bike and I like to do sports in teams. On a quiet evening I watch a good series with my boyfriend with the cats on my lap, or play an online game with friends.
Why did you choose Telecats? Two years ago, I was looking for a challenging job closer to home. A job where I could combine my knowledge of front-end development and UI/UX design. Preferably for unique products with a more difficult interface, so I could continue to develop. During my first job interview, I immediately felt a connection with the company and the employees, which made it clear that Telecats was the right company for me.
What do you do next to your work? In my spare time, I like to be creative and to push the boundaries every time. Such as using a new technique when crocheting and extending my cooking to include baking bread. I do everything within 10 kilometres by bike and I like to do sports in teams. On a quiet evening I watch a good series with my boyfriend with the cats on my lap, or play an online game with friends.
