Automation
Boost your self-service with AI-powered Voicebot
Reduce cost
Reduce inbound calls with automation and save on operation costs.
Deflect to digital
Leverage digital applications by directly routing customers to website, mobile app or social media.
Speed up experience
Deliver a 24/7 and immediate answer to customers.
Automation
See how it works.
Take 3 minutes to know everything about Automation in customer service and how speech technology can upgrade the customer journey.
Play Video about Voicebot Automation
Voicebot for self-service
Automate customers’ interactions.
Our Voicebot is your new advisor to provide immediate support and solutions to your customers’ queries. By automating routine and simple questions, you can free up your advisors’ time to focus on more complex issues, resulting in increased efficiency and customer satisfaction. With advanced speech recognition and transcription capabilities, our Voicebot can quickly and accurately classify customer questions and provide personalized responses. Experience the benefits of automation and elevate your customer interaction to the next level with our Voicebot solution.
Up to 20% more self-service
Information
Provide status information such as order and delivery status.
Activation
Let customers (de)activate their account.
Confirmation
Validate changes like a change of address.
Setup your automation
You are in control.
With the visual interface Dialog Studio, you can easily design the optimized conversational journey for the customers. Easy-to-use and Dialog Studio allows you to adjust scenarios in real-time to always fit to the needs of your customer service. Routing, self-service or even conversational parts, everything is possible.
Conversational Voicebot
Give your chatbot a voice.
Empower your chatbot with a voice and increase automation in your customer service. Our Conversational Speech Layer with speech recognition and transcription enables your chatbot to interact with your customers on the phone. Build a consistent strategy on all channels.
Boost automation
Deploying your chatbot on the phone can lead to a 15% - 30% increase in automatic handling of simple calls.
Reduce cost
Free up your advisors' time by automating routine and simple questions and cut operation cost by up to 20%.
Increase customer satisfaction
Available 24/7, Voicebot answers questions instantly.
Get inspired
Related news & cases
The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans and will increasingly support employees....
Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made this wonderful journey possible: thank you 🙏 very much!...
NLP versus NLU versus NLG
NLP, NLU, NLG, applications of natural recognition and language understanding are now everywhere. Arjan van Hessen and Telecats give you keys to understand this new technology in the era of AI.Natural Language Processing, Natural Language...
AI routing makes its mark on workforce management
Smart routing is the answer to increased complexity in customer contact. Think of it as a dating site: based on what characteristics can we come up with the best match?...
VGZ’s Speech Routing journey
Sam, VGZ's successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And to make sure it really understands what the customer is asking, VGZ has switched from...
Data vs Privacy: EU regulations for Artificial Intelligence
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good dataset. It is precisely the...
