News
ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or
Media
Challenge 1
The quick, brown fox jumps over a lazy dog.
Our solutions
How we can help you
Routing
Taking customers to the right solution.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque elementum ligula ut quam ultricies malesuada. Maecenas cursus nec quam sit amet consectetur. Suspendisse venenatis nunc ex, et congue massa lobortis id. Nam ac maximus nulla. Donec cursus mauris id mi semper suscipit. Mauris ex diam, accumsan non lectus non, fringilla egestas justo.
Natural.
Voice is fast and natural. End the frustration of misrouted calls via an IVR. Voice recognition and AI do a way better job.
Up to 50% less redirection.
Speech recognition and AI ensure calls are routed correctly.
Up to 45 seconds savings per call.
Voicebot Routing supports the advisor by providing information that helps to answer the customer's question.
Voicebot for self-service
Incredible automation.
If the customer’s question is one for which the solution is an existing online self-service application the customer will receive a text with a link to this online self-service. The customer can then decide for themselves if they want to use the self-service or if they want to be connected to a live advisor.
Up to 20% more self-service
Insights
Level up your customer service.
Aside from the standard reports Speech Routing will provide insight about the handling of the customer contact for each topic. Is this a repeat caller? Does the call get connected often? Is the routing working correctly? Which topics have a high AHT and a low NPS? After 3 clicks you can get output.
Take your customer contact
to the next level
Take your
customer contact
to the next level
Let's talk
Inspiration
Our solutions in action
News
Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who
News
Data vs Privacy: EU regulations for Artificial Intelligence
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years?
News
ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or
News
Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who
