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Telecom

Challenge 1

The quick, brown fox jumps over a lazy dog.

Our solutions

How we can help you

Routing

Taking customers to the right solution.

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Natural.

Voice is fast and natural. End the frustration of misrouted calls via an IVR. Voice recognition and AI do a way better job.

Up to 50% less redirection.

Speech recognition and AI ensure calls are routed correctly.

Up to 45 seconds savings per call.

Voicebot Routing supports the advisor by providing information that helps to answer the customer's question.

Demo of Routing
More about Routing

Voicebot for self-service

Incredible automation.

If the customer’s question is one for which the solution is an existing online self-service application the customer will receive a text with a link to this online self-service. The customer can then decide for themselves if they want to use the self-service or if they want to be connected to a live advisor. 

Up to 20% more self-service

Insights

Level up your customer service.

Aside from the standard reports Speech Routing will provide insight about the handling of the customer contact for each topic. Is this a repeat caller? Does the call get connected often? Is the routing working correctly? Which topics have a high AHT and a low NPS? After 3 clicks you can get output.
More about Insights
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Take your customer contact
to the next level​

Take your
customer contact
to the next level​

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Inspiration

Our solutions in action

VGZ Speech Routing
Case

VGZ’s Speech Routing journey

Sam, VGZ's successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And to make sure it really understands what the customer is asking, VGZ has switched from...
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Case

VDAB optimizes customer journey with Telecats speech routing and decreased internal call redirections by 20%.

With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks after the launch, the number of internal call redirections decreased by 20%....
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Case

Aegon, early adopter of Telecats speech technology: in 10 years from speech routing to personalised voicebot service.

As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can be successfully routed to the right employee....
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Case

MSD France use Telecats voicebot technology to answer questions about medicine and vaccine availability.

Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access any information about medicine and vaccine availability, anytime, anywhere....
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Case

Roadmap PGGM for innovation and improvement customer service with speech technology.

At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap for improvement and innovation in customer service for the coming years....
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Case

Personalised service VGZ with voicebot Sam and speech technology of Telecats.

The innovation team of health insurance company VGZ has developed voicebot Sam with the speech technology of Telecats and Readspeaker....
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Demo

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