Hello. We are Telecats!
We deliver AI voice solutions that empower customer service.
Hello. We are Telecats!
We deliver AI voice solutions that empower customer service.
AI Routing
Transform your customer experience with our Voicebot equipped with advanced speech recognition technology, enabling you to save up to 45 seconds per call
Voicebot Automation
Maximize self-service capabilities by up to 20% with our Voicebot, or seamlessly voice-enable your chatbot for enhanced automation.
Insights
Uplift your customer service with actionable data to ensure customer interactions meet your company’s standard and compliance requirements.
Level up
How we can help you!
AI Routing
Route your customer contact with AI-powered Voicebot
- Unlock the power of voice
Experience the future of customer service with our powerful speech recognition technology that allows customers to ask questions naturally, while increasing efficiency and satisfaction with reduced support from advisors and streamlined communication processes.
- Unlock the power of voice
Experience the future of customer service with our powerful speech recognition technology that allows customers to ask questions naturally, while increasing efficiency and satisfaction with reduced support from advisors and streamlined communication processes.
Automation
Boost your self-service with Voicebot
- Exceed expectations
Transform your customer service with our cutting-edge Voicebot automation solution to offer autonomy to your customers. Free up your staff’s time to focus on complex issues, all while providing personalized support and enhancing efficiency.
- Exceed expectations
Transform your customer service with our cutting-edge Voicebot automation solution to offer autonomy to your customers. Free up your staff’s time to focus on complex issues, all while providing personalized support and enhancing efficiency.
Insights
Reveal actionable data to improve your customer service.
- Level up your customer service
Enhance your standard customer contact insights with comprehensive actionable data. Our NLU solutions provide valuable in-depth information and reveal areas of improvement that benefit your customers and your organization.
- Level up your customer service
Enhance your standard customer contact insights with comprehensive actionable data. Our NLU solutions provide valuable in-depth information and reveal areas of improvement that benefit your customers and your organization.
Take your customer contact to the next level
Let's talk
Get inspired
Latest news & cases
The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans and will increasingly support employees....
The sense & nonsense of the AI hype around ChatGPT
With every new version of ChatGPT or other AI news, experts in the media talk about the impact on our society and the burgeoning "digital consciousness". Sense or Nonsense? And what is the potential impact...
ChatGPT, the Language Calculator for Customer Service
A good understanding of the customer demand is the starting point for effective customer service, whether delivered by humans or automated systems like Chat- and Voicebots. The question on many CX professionals’ minds right now...
Tech Update: The next level customer service in Web 3.0
Web 3.0 will have a massive impact on customer service as the “new Internet” offers both brands and consumers all kinds of new possibilities to communicate, do business and extract data from each other....
Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made this wonderful journey possible: thank you 🙏 very much!...
VGZ’s Speech Routing journey
Sam, VGZ's successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And to make sure it really understands what the customer is asking, VGZ has switched from...
#Proud
Our clients
