At Telecats we work every day to ensure innovative customer contact solutions with speech technology and artificial intelligence.
We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call.
We assist the customer by intelligently routing the call to the most suitable employee or by offering self-service
We support employees by delivering all relevant information to them and showing them suggestions for answers.
We identify trends, opportunities and problems based on conversation characteristics and choice of words.
Speech recognition provides customers with the opportunity to ask their question using their own words. 90% of all questions can be properly classified by using speech recognition which means fewer questions have to be put through to another advisor. Routing with speech recognition and CTI can result in an average time gain of 45 seconds for each conversation.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access any information about medicine and vaccine availability, anytime, anywhere.
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap for improvement and innovation in customer service for the coming years.
This report puts a great spotlight on Telecats and is a strong recognition of the company’s long-term commitment to invest in AI and delivering speech enabled solutions for accelerated customer experiences. Part of Webhelp Group
Copyright 2020 © Telecats BV. All rights reserved.
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Copyright 2020 © Telecats BV. All rights reserved.
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Colosseum 42 - 7521 PT Enschede
Postbus 92 - 7500 AB Enschede
+31 (0) 53 - 488 99 00
+31 (0) 53 - 488 99 20
Colosseum 42 - 7521 PT Enschede
Postbus 92 - 7500 AB Enschede
053 - 488 99 00
053 - 488 99 20
