
Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call.
We assist the customer by intelligently routing the call to the most suitable employee or by offering self-service
We support employees by delivering all relevant information to them and showing them suggestions for answers.
We identify trends, opportunities and problems based on conversation characteristics and choice of words.
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years?
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And