AI routing makes its mark on workforce management
Smart routing is the answer to increased complexity in customer contact. Think of it as a dating site: based on what characteristics can we come up with the best match?
The BIAS of Speech
Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly available in their environment. But be careful while handling data because Technology will recreate our bias and specific vision, which can be dramatic.
PGGM launching customer Spoken Summary
At Telecats we use speech recognition to convert a spoken summary from the advisor into text. This results in an easily readable written summary which is automatically saved in the CRM system.
Test AI-powered voice solutions for customer service
Speech technology Empowering customer service Hello We are Telecats. We create innovative customer contact solutions with speech technology and artificial intelligence that empower customer service. We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call. We assist the customer by intelligently routing the call to the most suitable […]
The evolution of voicebots
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more and more humanely and successfully.
Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just the beginning.
O-Speech Routing
Speech routing Optimize your customer journey Speech routing See how it works Discover how routing customer contact with speech technology can contribute to setting up a customer-friendly service in which technology optimally supports people. https://www.telecats.com/wp-content/uploads/2020/09/Speech-routing-from-Telecats.mp4 Call reason Recognize the question Understanding what a customer’s question is, can work perfectly by using voice recognition. “Good afternoon, […]
AI-powered voice solutions for customer service
Speech technology Empowering customer service Hello We are Telecats. We create innovative customer contact solutions with speech technology and artificial intelligence that empower customer service. We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call. We assist the customer by intelligently routing the call to the most suitable […]
VDAB optimizes customer journey with Telecats speech routing and decreased internal call redirections by 20%.
With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks after the launch, the number of internal call redirections decreased by 20%.
Aegon, early adopter of Telecats speech technology: in 10 years from speech routing to personalised voicebot service.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can be successfully routed to the right employee.
MSD France use Telecats voicebot technology to answer questions about medicine and vaccine availability.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access any information about medicine and vaccine availability, anytime, anywhere.
Roadmap PGGM for innovation and improvement customer service with speech technology.
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap for improvement and innovation in customer service for the coming years.
Online Masterclass Speech technology.
In this masterclass, following his blog, dr. Arjan van Hessen will take you into the world of speech technology and its use in customer service. Watch the video and learn why it’s not about what is said but what is meant. How does speech recognition perform these days and what can you expect? How is […]
Meet our voice & AI experts. “The linguistic conscience of Telecats”.
In conversation with Nadine and Michel about voicebots, language and speech technology with artificial intelligence in customer service. What is their background and how did they get into speech technology?
Personalised service VGZ with voicebot Sam and speech technology of Telecats.
The innovation team of health insurance company VGZ has developed voicebot Sam with the speech technology of Telecats and Readspeaker.
Speech technology, it’s not about what is said but what is meant.
How does it work? How to use speech technology in customer service? What are the benefits? In conversation with dr. Arjan van Hessen.
Telecats named as an Exceptional A.I Solutions Provider by Frost & Sullivan.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.
Speech Routing
Speech routing Optimize your customer journey Speech routing See how it works Discover how routing customer contact with speech technology can contribute to setting up a customer-friendly service in which technology optimally supports people. https://www.telecats.com/wp-content/uploads/2020/09/Speech-routing-from-Telecats.mp4 Call reason Recognize the question Understanding what a customer’s question is, can work perfectly by using voice recognition. “Good afternoon, […]
News & Cases
Get inspired Our news & client cases We create innovative customer contact solutions with speech technology and artificial intelligence that empower customer service. #Proud of Our clients Wondering how speech technology can benefit your customer service? Let’s talk Contact us
DPG Media optimizes CX with speech technology.
DPG Media is the largest publisher in the Netherlands. At DPG Media, the Customer Services department is responsible for service and sales for subscribers of their brands. With dozens of strong brands such as Nu.nl, VT Wonen, AutoWeek and of course Donald Duck, there is always an active marketing campaign that results in customer contact. […]
Routing to the best solution, the KPN service strategy.
The customer service department at KPN is the first point of contact for both private and corporate clients. The many millions of customer contacts with KPN are handled by phone and are also increasingly taking place through digital channels.
Aegon continuously working to optimize customer experience.
Aegon’s customer contact has been through intermediaries for a long time, but in the recent decade there has been more and more direct customer contact. Interaction that Aegon cherishes. Aegon formulated a new customer contact strategy: A number of workshops with Aegon’s customer contact staff identified the conditions needed to achieve this. These turned out […]
AI in customer contact.
Will smart systems with Artificial Intelligence make the difference in customer contact over the next 5 years? Since 2016, AI has been a buzz-word that goes around in “our” world. We have Artificial Intelligence (AI), Machine Learning (ML) and Deep Learning (DL) with Deep Neural Networks (DNN). But what is exactly the difference between these […]