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The evolution of voicebots
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more
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Our news & cases
News
Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just
Case
VDAB optimizes customer journey with Telecats speech routing and decreased internal call redirections by 20%.
With the deployment of speech routing VDAB has relieved its customers of a difficult to use IVR. Within three weeks
Case
Aegon, early adopter of Telecats speech technology: in 10 years from speech routing to personalised voicebot service.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can
Case
MSD France use Telecats voicebot technology to answer questions about medicine and vaccine availability.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access
Case
Routing to the best solution, the KPN service strategy.
The customer service department at KPN is the first point of contact for both private and corporate clients. The many
News
KPN speech routing award winning case.
KPN and Telecats win CustomerFirst Partnership Award For over 10 years KPN and Telecats have been working together to continuously
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