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The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
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Telecats in 30 years from touch-tone to Metaverse
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
Blog
NLP versus NLU versus NLG
NLP, NLU, NLG, applications of natural recognition and language understanding are now everywhere. Arjan van Hessen and Telecats give you
Blog
AI routing makes its mark on workforce management
Smart routing is the answer to increased complexity in customer contact. Think of it as a dating site: based on
Case
VGZ’s Speech Routing journey
Sam, VGZ’s successful chatbot, has expanded into new territory: besides text (web chats), it can now also handle speech. And
News
Data vs Privacy: EU regulations for Artificial Intelligence
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years?
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The BIAS of Speech
Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly
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The evolution of voicebots
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more
News
Telecats, the Voice of the Customer as a course of action.
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just
Case
Aegon, early adopter of Telecats speech technology: in 10 years from speech routing to personalised voicebot service.
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can
Case
MSD France use Telecats voicebot technology to answer questions about medicine and vaccine availability.
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access
Case
Roadmap PGGM for innovation and improvement customer service with speech technology.
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap
Blog
Meet our voice & AI experts. “The linguistic conscience of Telecats”.
In conversation with Nadine and Michel about voicebots, language and speech technology with artificial intelligence in customer service. What is
Case
Personalised service VGZ with voicebot Sam and speech technology of Telecats.
The innovation team of health insurance company VGZ has developed voicebot Sam with the speech technology of Telecats and Readspeaker.
Blog
Speech technology, it’s not about what is said but what is meant.
How does it work? How to use speech technology in customer service? What are the benefits? In conversation with dr.
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Telecats named as an Exceptional A.I Solutions Provider by Frost & Sullivan.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.
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