Data vs Privacy: EU regulations for Artificial Intelligence

Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years? An effective AI solution implementation always starts with a good dataset. It is precisely the use of – especially “human”- data for AI that is subject to new European regulations.

The BIAS of Speech

Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly available in their environment. But be careful while handling data because Technology will recreate our bias and specific vision, which can be dramatic.

The evolution of voicebots

Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more and more humanely and successfully.

O-Speech Routing

Speech routing Optimize your customer journey Speech routing See how it works Discover how routing customer contact with speech technology can contribute to setting up a customer-friendly service in which technology optimally supports people. https://www.telecats.com/wp-content/uploads/2020/09/Speech-routing-from-Telecats.mp4 Call reason Recognize the question Understanding what a customer’s question is, can work perfectly by using voice recognition. “Good afternoon, […]

AI-powered voice solutions for customer service

Speech technology Empowering customer service Hello We are Telecats. We create innovative customer contact solutions with speech technology and artificial intelligence that empower customer service. We facilitate the contact centre by identifying the customer, classifying the customer’s question and routing the call. We assist the customer by intelligently routing the call to the most suitable […]

Speech Routing

Speech routing Optimize your customer journey Speech routing See how it works Discover how routing customer contact with speech technology can contribute to setting up a customer-friendly service in which technology optimally supports people. https://www.telecats.com/wp-content/uploads/2020/09/Speech-routing-from-Telecats.mp4 Call reason Recognize the question Understanding what a customer’s question is, can work perfectly by using voice recognition. “Good afternoon, […]

News & Cases

Get inspired Our news & client cases We create innovative customer contact solutions with speech technology and artificial intelligence that empower customer service. #Proud of Our clients Wondering how speech technology can benefit your customer service? Let’s talk Contact us

Aegon continuously working to optimize customer experience.

Aegon’s customer contact has been through intermediaries for a long time, but in the recent decade there has been more and more direct customer contact. Interaction that Aegon cherishes. Aegon formulated a new customer contact strategy: A number of workshops with Aegon’s customer contact staff identified the conditions needed to achieve this. These turned out […]