
The evolution of Voicebots in customer service
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
The deployment of Voicebots with artificial intelligence is changing the world of customer contact. Technology is getting closer to humans
We are proud, we are Telecats for 30 years 🎉 To everyone, from colleagues to customers, friends and family who have made
The proper and correct processing of both written and spoken language is becoming more and more important. Information transfer is
Smart routing is the answer to increased complexity in customer contact. Think of it as a dating site: based on
Will the development and use of AI-powered solutions such as voicebots and chatbots become more complicated in the coming years?
Speech technology performance is based on what data engineers provide to it. As the starting point they use data directly
Speech technology has improved significantly in recent years, and through machine learning and conversational design, we see Voicebots communicating more
Speech-to-Text and human-language comprehension technologies will continue to open up many possibilities. Unlock competitiveness levers and automation opportunities are just
As one of the early adopters, Aegon uses speech routing from Telecats. With speech recognition, 90% of the calls can
Discover how MSD France use Telecats Voicebot Technology to ensure that hospitals, pharmacies and anyone who needs it can access
At PGGM, the impact of a customer journey partly determines the way contact channels are handled. PGGM has a roadmap
In conversation with Nadine and Michel about voicebots, language and speech technology with artificial intelligence in customer service. What is
The innovation team of health insurance company VGZ has developed voicebot Sam with the speech technology of Telecats and Readspeaker.
How does it work? How to use speech technology in customer service? What are the benefits? In conversation with dr.
Telecats named as an Exceptional A.I Solutions provider on the European CX market report by Frost & Sullivan.